Frequently Asked Questions
Everything you need to know about your Ubisoft gear and orders.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for apparel and collectibles?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that certain limited-edition items may be final sale.
Do you ship Ubisoft Gear internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I ensure I order the correct clothing size?
Every apparel item features a detailed size guide link on its product page. We recommend measuring a similar garment you own to compare against our specifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific payment options as displayed during the checkout process.
Are the products on this store official Ubisoft merchandise?
Yes, every item sold on the Ubisoft Gear Store is 100% authentic, officially licensed merchandise designed in collaboration with our game development studios.